Stripe Connector Rejected Payments Related to Incorrect Country Code Formatting

Incident Report for FormAssembly

Resolved

On 12/31/20, an update was released to bring Strong Customer Authentication (SCA) compliance to the Stripe Payment Connector. Over the next few days some customers may have experienced unsuccessful or rejected transactions. This was caused by a change to the required formatting of the Billing Country field which some customer connector configurations may not have been using. On 1/4/21 our team rolled back the update to restore the previous functionality of the Stripe Connector. An updated version of the Stripe Connector will be released once a solution has been identified.

Posted Jan 04, 2021 - 16:00 EST