FormAssembly
All Systems Operational

About This Site

Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!

FormAssembly App ? Operational
FormAssembly Enterprise ? Operational
FormAssembly Compliance ? Operational
FormAssembly.com Operational
Autosuggest service Operational
API Operational
Emails Operational
Background services Operational
Salesforce Operational
90 days ago
100.0 % uptime
Today
Salesforce Connector ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Prefill Connector ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Connector ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 23, 2021
Resolved - This incident has been resolved.
Jun 23, 17:32 EDT
Investigating - RESOLVED
Beginning shortly after 5:00 PM Eastern Standard Time for approximately 10 minutes, Compliance Cloud accounts based on Frankfurt and Montreal servers reported a brief interruption of services. Our systems team is currently reviewing the incident for root cause.
Jun 23, 17:31 EDT
Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021
Resolved - This issue has been resolved and all forms are up and running as expected. Our team will continue to research why the recently updated certificate was invalidated to help avoid future occurrences.
Jun 15, 10:14 EDT
Investigating - Our team is currently investigating reports of forms being unavailable on Professional and Premier accounts due to an invalid certificate. We will be in touch shortly with more details.
Jun 15, 09:04 EDT
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - Salesforce has reported that these issues have been resolved: Status Page - https://status.salesforce.com/current
Jun 9, 15:57 EDT
Identified - Salesforce reported Intermittent Connectivity Issues Across Multiple Salesforce Services which may also affect FormAssembly form submission activity. Please review the FA or SF Status page for regular updates.

https://status.salesforce.com/current

If you are affected by this issue, the FormAssembly Support team recommends temporarily disabling your Salesforce-related connectors. Data collection is unaffected, and responses may be reprocessed later using the Resend Response feature in FormAssembly. More info: https://help.formassembly.com/help/resend-response-through-a-connector
Jun 9, 12:33 EDT
Resolved - This incident has been resolved.

While improving our search engine optimization, we ran into an unforeseen issue that caused the Submit Salesforce Connector to intermittently not send email notifications or process, log, and send response information to Salesforce. The issue began on Monday, June 7th, at approximately 1:00 PM ET. We partially resolved the issue on June 8th at 3:45 PM ET and fixed the underlying cause on June 10th at 2 PM ET.
Jun 9, 12:25 EDT
Monitoring - A fix has been implemented, and we are monitoring the results.
Jun 8, 18:42 EDT
Identified - The issue has been identified, and a fix is being implemented.
Jun 8, 16:19 EDT
Investigating - We are investigating customer reports of intermittent issues of incomplete Salesforce Connector submissions sent to Salesforce and unsent Email Notification.
Jun 8, 15:54 EDT