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About This Site

Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!

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No downtime recorded on this day.
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had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 1, 2026

No incidents reported today.

Sep 30, 2026

Submission and Connector Errors for a Subset of Accounts
Resolved - This incident has been resolved.
Sep 30, 14:18 EDT
Monitoring - Between approximately 10:30 AM and 12:40 PM ET, a small number of customers experienced errors during our scheduled release. Affected actions included submitting a form, editing or finalizing a response, resending a response, and running workflow connectors and form-level connectors.

The issue was resolved once the release was fully deployed, and we have confirmed that no new errors have occurred.

If a workflow connector step failed during this window, you can replay the step from the workflow response.
https://help.formassembly.com/help/replay#replaying-a-connector-step

If a form-level connector failed, you can reprocess the response to send it through your connectors again.
https://help.formassembly.com/help/responses#reprocess-a-response

If a payment connector failed, please reopen the response so the respondent can re-enter their payment information. and submit the form again.
https://help.formassembly.com/help/responses#reopen-response

We apologize for the disruption this caused.
Sep 30, 13:49 EDT

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Salesforce Connector Authorization Issues Following Recent Salesforce Outage
Resolved - This incident has been resolved.
Sep 17, 10:30 EDT
Monitoring - Our team has restored a number of Salesforce authorizations affected by the recent Salesforce service disruption.

If your Salesforce Connector, Prefill Connector, or dynamic picklists are now working normally, no further action is needed.

Some authorizations may still require manual reauthorization. If you're continuing to experience issues, please follow the troubleshooting steps in our previous update before reauthorizing your connection.
Sep 16, 20:57 EDT
Identified - Following the recent Salesforce service disruption (see our previous resolved incident: https://status.formassembly.com/incidents/0ksdl7t3kjvv), we’re seeing reports that one or more FormAssembly Salesforce authorizations may have been invalidated during the outage.

If your Salesforce Connector, Prefill Connector, or dynamic picklists are still failing, please first check your FormAssembly External Authorizations page:

1. In FormAssembly, hover over your username in the upper-right corner and select External Authorizations. Check whether the Salesforce authorization used by the affected connector is marked as invalid.
2. If the authorization is invalid, do not reauthorize it yet. First, check how many active FormAssembly connections you currently have in Salesforce. Click your profile icon in the upper-right corner of Salesforce, then go to Settings > Manage Connections.
3. In the OAuth Apps table, check how many times FormAssembly Connector appears.
4. If you have fewer than five FormAssembly Connector connections, return to FormAssembly and reauthorize the invalid authorization.
5. If you already have five FormAssembly Connector connections, revoke a connection with the lowest use count first. This will free up an OAuth token and help prevent Salesforce from revoking another connection that may still be actively used. Then, return to FormAssembly and reauthorize the invalid authorization.

We’ll continue to monitor the issue and post additional updates here as needed.
Sep 16, 18:43 EDT
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