Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
FormAssembly.com
Operational
API
Operational
FormAssembly Professional/Premier
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Essentials
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Team
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Basic
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Enterprise
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Compliance
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Government
Operational
90 days ago
100.0
% uptime
Today
Salesforce
Operational
90 days ago
100.0
% uptime
Today
Salesforce Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Prefill Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Marketing Cloud Connector
Operational
90 days ago
100.0
% uptime
Today
Autosuggest service
Operational
Emails
Operational
Background services
Operational
Support Live Chat
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Between approximately 2:45pm - 3pm ET a small segment of our Compliance Cloud accounts may have experienced temporary access loss to their forms and/or accounts. This was quickly identified and resolved by our team.
There may also be a slight delay in purge jobs associated with this outage.
Aug 7, 14:30 EDT
Resolved -
The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.
Aug 5, 12:32 EDT
Investigating -
We have reopened our investigation into reports of connectivity issues from UK customers using BT and EE networks.
Although BT previously confirmed that the underlying network issue had been resolved, we continue to receive reports from some customers who are still unable to access FormAssembly. We are working with BT to determine the cause of the continued reports.
In the meantime, customers may be able to restore access by connecting through an alternative network, such as mobile data or a different ISP.
Resolved -
This incident has been resolved.
Jul 31, 17:38 EDT
Monitoring -
We’ve deployed changes addressing several contributing causes of the Salesforce connector authorization issues, and the number of new reports has decreased significantly.
We’re continuing to monitor the situation closely and will provide another update as we confirm the stability of these changes.
Jul 30, 18:41 EDT
Investigating -
We are currently investigating reports of broken or invalid Salesforce authorizations affecting some accounts.
Follow the steps below to restore the connection:
- Before reauthorizing, check how many active connections you currently have in Salesforce. Click your profile icon in the upper-right corner of Salesforce, then go to Settings > Manage Connections. - In the OAuth Apps table, check how many times FormAssembly Connector appears. Salesforce allows a maximum of five connections per connected app. - If you already have five FormAssembly Connector connections, revoke any connections with the lowest use count. This will free up a token and help prevent Salesforce from revoking a connection that is still actively being used. Next, return to FormAssembly. Hover over your username in the upper-right corner and select External Authorizations. Reauthorize any connections marked as invalid. - If you have fewer than five connections, hover over your username in the upper-right corner of FormAssembly and select External Authorizations. Then, reauthorize any connections marked as invalid.
If you continue to run into issues, please contact our support team.
Jul 24, 18:05 EDT