Monitoring - We’ve mitigated the processing delays affecting Salesforce connector submissions and form notifications. Processing has returned to normal, and affected submissions and notifications should now be going through as expected.
Clarification: This was a processing delay, not a failure. Affected submissions and notifications were queued and should complete automatically without needing to be reprocessed.
Potential duplicate records: If you manually reprocessed a submission while it was delayed, you may see a duplicate record in Salesforce—one from the original submission and one from the reprocessing attempt. We recommend reviewing recently reprocessed submissions for duplicates.
Aug 18, 2026 - 14:49 EDT
Update - We are continuing to investigate the issue.
Aug 18, 2026 - 13:35 EDT
Investigating - We are investigating reports that the form-level Salesforce connector and form notifications are not processing upon form submission for a subset of accounts.
We are actively investigating and will provide updates as more information becomes available.
Aug 18, 2026 - 12:03 EDT
Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
FormAssembly.com
Operational
API
Operational
FormAssembly Professional/Premier
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Essentials
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Team
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Basic
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Enterprise
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Compliance
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Government
Operational
90 days ago
100.0
% uptime
Today
Salesforce
Operational
90 days ago
100.0
% uptime
Today
Salesforce Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Prefill Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Marketing Cloud Connector
Operational
90 days ago
100.0
% uptime
Today
Autosuggest service
Operational
Emails
Operational
Background services
Operational
Support Live Chat
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Aug 19, 2026
No incidents reported today.
Aug 18, 2026
Unresolved incident: Form-Level Salesforce Connector and Email Notifications Not Processing Upon Submission.
Resolved -
Delayed Salesforce Connector and Email Notification Processing on Form Submission has been resolved.
Both the Salesforce Connector and email notifications are now running as expected.
We apologize for any inconvenience caused and appreciate your patience.
If you continue to experience issues, please contact support.
Aug 13, 22:08 EDT
Monitoring -
We identified a period of increased submission volume that resulted in delayed connector and email notification processing. The increased activity has subsided, and processing queues have now caught up.
We have not identified any broader service issues and will continue to monitor the situation.
Aug 13, 18:09 EDT
Investigating -
We are currently investigating reports that the form-level Salesforce connector and form notifications are experiencing delayed processing upon form submission for some accounts.
Our team is actively investigating the issue and will share additional updates as our investigation progresses.
Update: Further investigation shows this is a delay in processing rather than a failure to process.
Aug 13, 16:54 EDT
Resolved -
Between approximately 2:45pm - 3pm ET a small segment of our Compliance Cloud accounts may have experienced temporary access loss to their forms and/or accounts. This was quickly identified and resolved by our team.
There may also be a slight delay in purge jobs associated with this outage.
Aug 7, 14:30 EDT
Resolved -
The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.
Aug 5, 12:32 EDT
Investigating -
We have reopened our investigation into reports of connectivity issues from UK customers using BT and EE networks.
Although BT previously confirmed that the underlying network issue had been resolved, we continue to receive reports from some customers who are still unable to access FormAssembly. We are working with BT to determine the cause of the continued reports.
In the meantime, customers may be able to restore access by connecting through an alternative network, such as mobile data or a different ISP.