Investigating - We have reopened our investigation into reports of connectivity issues from UK customers using BT and EE networks.
Although BT previously confirmed that the underlying network issue had been resolved, we continue to receive reports from some customers who are still unable to access FormAssembly. We are working with BT to determine the cause of the continued reports.
In the meantime, customers may be able to restore access by connecting through an alternative network, such as mobile data or a different ISP.
Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
FormAssembly.com
Operational
API
Operational
FormAssembly Professional/Premier
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Essentials
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Team
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Basic
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Enterprise
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Compliance
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Government
Operational
90 days ago
100.0
% uptime
Today
Salesforce
Operational
90 days ago
100.0
% uptime
Today
Salesforce Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Prefill Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Marketing Cloud Connector
Operational
90 days ago
100.0
% uptime
Today
Autosuggest service
Operational
Emails
Operational
Background services
Operational
Support Live Chat
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jun 27, 2026
No incidents reported today.
Jun 26, 2026
Unresolved incident: Connectivity Issues for UK BT/EE Customers (Follow-up).
Resolved -
The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.
Jun 24, 17:47 EDT
Investigating -
We are aware of an issue affecting customers in the UK accessing FormAssembly via BT Internet Service Provider and its subsidiaries (including EE). Affected users may be unable to reach FormAssembly instances and forms.
This issue appears to be network-specific. If you are affected, connecting via an alternative network (such as a mobile data connection or a different ISP) should restore access. Our team is actively investigating. We will provide updates as we learn more.
Jun 16, 15:20 EDT