Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
Resolved -
This incident has been resolved.
Jun 23, 17:32 EDT
Investigating -
RESOLVED Beginning shortly after 5:00 PM Eastern Standard Time for approximately 10 minutes, Compliance Cloud accounts based on Frankfurt and Montreal servers reported a brief interruption of services. Our systems team is currently reviewing the incident for root cause.
Jun 23, 17:31 EDT
Resolved -
This issue has been resolved and all forms are up and running as expected. Our team will continue to research why the recently updated certificate was invalidated to help avoid future occurrences.
Jun 15, 10:14 EDT
Investigating -
Our team is currently investigating reports of forms being unavailable on Professional and Premier accounts due to an invalid certificate. We will be in touch shortly with more details.
Jun 15, 09:04 EDT
Identified -
Salesforce reported Intermittent Connectivity Issues Across Multiple Salesforce Services which may also affect FormAssembly form submission activity. Please review the FA or SF Status page for regular updates.
If you are affected by this issue, the FormAssembly Support team recommends temporarily disabling your Salesforce-related connectors. Data collection is unaffected, and responses may be reprocessed later using the Resend Response feature in FormAssembly. More info: https://help.formassembly.com/help/resend-response-through-a-connector
Jun 9, 12:33 EDT
While improving our search engine optimization, we ran into an unforeseen issue that caused the Submit Salesforce Connector to intermittently not send email notifications or process, log, and send response information to Salesforce. The issue began on Monday, June 7th, at approximately 1:00 PM ET. We partially resolved the issue on June 8th at 3:45 PM ET and fixed the underlying cause on June 10th at 2 PM ET.
Jun 9, 12:25 EDT
Monitoring -
A fix has been implemented, and we are monitoring the results.
Jun 8, 18:42 EDT
Identified -
The issue has been identified, and a fix is being implemented.
Jun 8, 16:19 EDT
Investigating -
We are investigating customer reports of intermittent issues of incomplete Salesforce Connector submissions sent to Salesforce and unsent Email Notification.
Jun 8, 15:54 EDT