FormAssembly
All Systems Operational

About This Site

Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!

FormAssembly App ? Operational
FormAssembly Enterprise ? Operational
FormAssembly Compliance ? Operational
FormAssembly.com Operational
Autosuggest service Operational
API Operational
Emails Operational
Background services Operational
Salesforce Operational
90 days ago
100.0 % uptime
Today
Salesforce Connector ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Prefill Connector ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Connector ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 26, 2022

No incidents reported today.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Resolved - This incident has been resolved.
Nov 22, 14:40 EST
Monitoring - Our team has confirmed that a caching issue temporarily impacted authentication and forms. Internal data about users could not be accessed during this time, causing issues with login, register, and form view, including workflows

A fix has been implemented for this issue and our team is continuing to monitor the situation as well as discuss and implement long-term solutions to avoid such concerns moving forward.

Nov 22, 12:31 EST
Identified - Our team has identified the cause of the issue and is currently working on a solution.

Please note this issue has also affected access to login, password resets, and the Admin Dashboard in Enterprise and Compliance accounts.

Nov 22, 12:05 EST
Investigating - Our team is currently investigating reports that active forms are now displaying a 'permanently removed' error and are unavailable. We will share additional details here as they become available.
Nov 22, 11:33 EST
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022
Resolved - On November 15th from approximately 6-10 pm ET, a small subset of US-based Enterprise Customers experienced temporarily inaccessible forms. Our team quickly identified the issue related to 2 reduced-capacity servers, which the team quickly updated. The team has continued monitoring the situation and implemented health checks to guard against similar issues.
Nov 15, 19:00 EST
Nov 14, 2022

No incidents reported.

Nov 13, 2022

No incidents reported.

Nov 12, 2022

No incidents reported.