Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
Resolved -
This incident has been resolved.
Nov 22, 14:40 EST
Monitoring -
Our team has confirmed that a caching issue temporarily impacted authentication and forms. Internal data about users could not be accessed during this time, causing issues with login, register, and form view, including workflows
A fix has been implemented for this issue and our team is continuing to monitor the situation as well as discuss and implement long-term solutions to avoid such concerns moving forward.
Nov 22, 12:31 EST
Identified -
Our team has identified the cause of the issue and is currently working on a solution.
Please note this issue has also affected access to login, password resets, and the Admin Dashboard in Enterprise and Compliance accounts.
Nov 22, 12:05 EST
Investigating -
Our team is currently investigating reports that active forms are now displaying a 'permanently removed' error and are unavailable. We will share additional details here as they become available.
Nov 22, 11:33 EST
Resolved -
On November 15th from approximately 6-10 pm ET, a small subset of US-based Enterprise Customers experienced temporarily inaccessible forms. Our team quickly identified the issue related to 2 reduced-capacity servers, which the team quickly updated. The team has continued monitoring the situation and implemented health checks to guard against similar issues.
Nov 15, 19:00 EST