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Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!

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No incidents or maintenance related to this downtime.

Oct 7, 2026

No incidents reported today.

Oct 6, 2026

Salesforce connector authorizations invalidated on October 3 - small subset of account across the platform
Resolved - We have reauthorized the Salesforce connections that were disconnected between 00:31 and 05:25 UTC on October 3 (8:31 PM to 1:25 AM ET). The exception is connections that customers had already reconnected themselves.

What this means for you:
- No action is needed to restore your Salesforce authorization. Connectors and dynamic picklists that depend on it should be working again.
- Form responses submitted while your connector was failing were saved in FormAssembly and were not lost. If you haven't already, reprocess them from the connector log.
- If you reauthorized on your own after October 3 and your connectors are working, no further action is needed.


Current status
- We are monitoring all affected accounts to confirm the reauthorizations worked. If we detect an authorization that is still failing, we will contact you directly.
- We are still establishing the root cause. We will share more once our analysis is complete.


If you still see "Error connecting to Salesforce" or "Authorization is no longer valid," please contact FormAssembly Support. If you reauthorize manually, do it once per Salesforce user from Preferences > External Authorizations, not form by form. Salesforce allows five active authorizations per user per app, and reconnecting form by form can exhaust that limit.
Oct 6, 13:26 EDT
Identified - Between 00:31 and 05:25 UTC on October 3 (8:31 PM to 1:25 AM ET), Salesforce rejected a set of token refresh requests from FormAssembly. As a result, Salesforce authorizations for a subset of customers across all regions were marked invalid in FormAssembly. Connectors and dynamic picklists that depend on those authorizations have been failing since then with "Error connecting to Salesforce" or "Authorization is no longer valid."

Scope is currently being evaluated. Each identified account will be proactively identified. This affected a very small subset of accounts across the platform.

If your Salesforce connectors are failing and you need them working now:

Go to Preferences, then External Authorizations, and select Reauthorize on the affected Salesforce authorization. Reauthorize once per Salesforce user, from this page, rather than from each individual connector. Salesforce allows five active authorizations per user per app, and reconnecting form by form can exhaust that limit and break working connections.
Form responses submitted while the connector was failing were saved in FormAssembly and were not lost. Once the authorization is restored, reprocess them from the connector log.

If you have reauthorized since October 3 and your connectors are working, no further action is needed.
Oct 6, 10:27 EDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Submission and Connector Errors for a Subset of Accounts
Resolved - This incident has been resolved.
Sep 30, 14:18 EDT
Monitoring - Between approximately 10:30 AM and 12:40 PM ET, a small number of customers experienced errors during our scheduled release. Affected actions included submitting a form, editing or finalizing a response, resending a response, and running workflow connectors and form-level connectors.

The issue was resolved once the release was fully deployed, and we have confirmed that no new errors have occurred.

If a workflow connector step failed during this window, you can replay the step from the workflow response.
https://help.formassembly.com/help/replay#replaying-a-connector-step

If a form-level connector failed, you can reprocess the response to send it through your connectors again.
https://help.formassembly.com/help/responses#reprocess-a-response

If a payment connector failed, please reopen the response so the respondent can re-enter their payment information. and submit the form again.
https://help.formassembly.com/help/responses#reopen-response

We apologize for the disruption this caused.
Sep 30, 13:49 EDT

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Salesforce Connector Authentication Errors (Resolved)
Resolved - Timeline:

September 23, 2026, ~16:00 UTC — A change to our Salesforce connector introduced an issue causing some form submissions to intermittently fail to connect to Salesforce, showing a generic connection error. The number of affected accounts grew over the following two weeks.

October 7, 2026 — The underlying change was identified and reverted as part of a scheduled release, deployed in stages across all production regions with no issues observed. Salesforce connector submissions are now completing normally.

Resolution: The faulty change has been fully rolled back.

Customer guidance:
If you saw “Connection - Error connecting to Salesforce” on a form:

Go to Preferences > External Authorizations and check the status of your Salesforce authorization.
If the authorization shows as Valid, you do not need to reauthorize. Reprocess the affected responses instead.
If the authorization shows as invalid or expired, reauthorize it once from the External Authorizations page. Don’t reauthorize from inside individual connectors. Salesforce limits the number of active authorizations per user.


Responses submitted while the connector was failing were saved in FormAssembly and were not lost.

To resend individual responses, see Resend a response through a connector.
If you’re on a plan with bulk reprocessing, you can resend many responses at once. See Reprocessing responses in bulk.
Sep 23, 16:00 EDT
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