Connectivity Issues for UK BT/EE Customers (Follow-up)
Investigating - We have reopened our investigation into reports of connectivity issues from UK customers using BT and EE networks.

Although BT previously confirmed that the underlying network issue had been resolved, we continue to receive reports from some customers who are still unable to access FormAssembly. We are working with BT to determine the cause of the continued reports.

In the meantime, customers may be able to restore access by connecting through an alternative network, such as mobile data or a different ISP.

For reference, our previous incident update is available here: https://status.formassembly.com/incidents/1cgbt78n7h3b

We will continue to provide updates as we learn more.
Jun 26, 2026 - 10:47 EDT

About This Site

Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!

Uptime over the past 90 days. View historical uptime.
FormAssembly.com Operational
API Operational
FormAssembly Professional/Premier Operational
90 days ago
100.0 % uptime
Today
FormAssembly Essentials Operational
90 days ago
100.0 % uptime
Today
FormAssembly Team Operational
90 days ago
100.0 % uptime
Today
FormAssembly Basic Operational
90 days ago
100.0 % uptime
Today
FormAssembly Enterprise Operational
90 days ago
100.0 % uptime
Today
FormAssembly Compliance Operational
90 days ago
100.0 % uptime
Today
FormAssembly Government Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Salesforce Connector Operational
90 days ago
100.0 % uptime
Today
Salesforce Prefill Connector Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Connector Operational
90 days ago
100.0 % uptime
Today
Autosuggest service Operational
Emails Operational
Background services Operational
Support Live Chat Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

Salesforce Connector Authorization Issues
Resolved - This incident has been resolved.
Jul 31, 17:38 EDT
Monitoring - We’ve deployed changes addressing several contributing causes of the Salesforce connector authorization issues, and the number of new reports has decreased significantly.

We’re continuing to monitor the situation closely and will provide another update as we confirm the stability of these changes.
Jul 30, 18:41 EDT
Investigating - We are currently investigating reports of broken or invalid Salesforce authorizations affecting some accounts.

Follow the steps below to restore the connection:

- Before reauthorizing, check how many active connections you currently have in Salesforce. Click your profile icon in the upper-right corner of Salesforce, then go to Settings > Manage Connections.
- In the OAuth Apps table, check how many times FormAssembly Connector appears. Salesforce allows a maximum of five connections per connected app.
- If you already have five FormAssembly Connector connections, revoke any connections with the lowest use count. This will free up a token and help prevent Salesforce from revoking a connection that is still actively being used. Next, return to FormAssembly. Hover over your username in the upper-right corner and select External Authorizations. Reauthorize any connections marked as invalid.
- If you have fewer than five connections, hover over your username in the upper-right corner of FormAssembly and select External Authorizations. Then, reauthorize any connections marked as invalid.

If you continue to run into issues, please contact our support team.
Jul 24, 18:05 EDT

Jul 30, 2026

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Upcoming Security Enhancements to Salesforce Integration
Completed - The scheduled maintenance has been completed.
Jul 24, 13:35 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 20, 15:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:35 EDT
Scheduled - Status: Scheduled starting today, through the week
Affected Feature: Salesforce Connected App / OAuth Authentication


What's Changing

To meet updated Salesforce security requirements, FormAssembly will be enabling the following settings on our Salesforce connected app:

Phase 1

Refresh Token Rotation (RTR) — A new refresh token will be issued with each access token refresh.

Proof Key for Code Exchange (PKCE) — An additional layer of protection for supported OAuth authorization flows.

Refresh Token IP Allowlist Enforcement — Token refresh requests will be restricted to allowlisted IP addresses.

Phase 2 (following Phase 1)

Idle Refresh Token Expiration — Salesforce refresh tokens that have been inactive for 30 or more days will expire and require reauthorization.



What to Expect

We've completed thorough testing of these changes to help ensure a seamless experience for our customers. For most users, no action will be required.

In some cases, you may be prompted to reauthorize your Salesforce connection in FormAssembly after the changes go live. This is a one-time action and takes just a few moments to complete.

To get ahead of this, we recommend checking your External Authorizations page (accessible via your account menu) to review the status of your Salesforce connectors. If any show as unauthorized or disconnected, you can reauthorize them directly from that page. Step-by-step instructions are also available in our Resource Center https://help.formassembly.com/help/connect-to-salesforce#salesforce-authentication.

We also recommend enabling downtime and processing error alerts for your forms so you're notified promptly of any issues. This can be configured within your general settings. https://help.formassembly.com/help/preferences#communications-from-formassembly.


Need Help?

If you notice any unexpected behavior with your Salesforce connection that you believe may be related to these changes, please don't hesitate to reach out to our Support team. We're happy to help.
Jul 20, 13:30 EDT

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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