Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
FormAssembly.com
Operational
API
Operational
FormAssembly Professional/Premier
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Essentials
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Team
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Basic
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Enterprise
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Compliance
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Government
Operational
90 days ago
100.0
% uptime
Today
Salesforce
Operational
90 days ago
99.99
% uptime
Today
Salesforce Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Prefill Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Marketing Cloud Connector
Operational
90 days ago
99.99
% uptime
Today
Autosuggest service
Operational
Emails
Operational
Background services
Operational
Support Live Chat
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Resolved — This issue is resolved. Between August 18 at 1:03 PM ET and August 20 at 11:49 AM ET, files attached to Government Cloud form submissions were not saved due to a storage configuration issue introduced during a hosting architecture change. Form submissions completed and responses were saved; only the uploaded files were affected.
Files uploaded during this window were not stored and cannot be recovered. They will need to be submitted again. All other response data is intact.
Uploads have been working normally since August 20 at 11:49 AM ET, and we have verified successful uploads across multiple accounts. Customers with questions about specific responses should contact FormAssembly Support.
Aug 20, 17:24 EDT
Identified -
The team has identified an issue where submitting forms with a file upload field causes the submission to fail. The team is currently isolating a fix for the issue.
Aug 20, 11:19 EDT
Resolved -
This incident has been resolved. Please reach out to support if you continue to run into any trouble.
Aug 20, 10:51 EDT
Identified -
While we hoped the yesterdays response would be a complete fix, customers continue to experience intermittent issues with the delays. The team has identified the potential cause and is actively working on that fix. We will continue to post here when new information is available.
Aug 19, 15:42 EDT
Monitoring -
We’ve mitigated the processing delays affecting Salesforce connector submissions and form notifications. Processing has returned to normal, and affected submissions and notifications should now be going through as expected.
Clarification: This was a processing delay, not a failure. Affected submissions and notifications were queued and should complete automatically without needing to be reprocessed.
Potential duplicate records: If you manually reprocessed a submission while it was delayed, you may see a duplicate record in Salesforce—one from the original submission and one from the reprocessing attempt. We recommend reviewing recently reprocessed submissions for duplicates.
Aug 18, 14:49 EDT
Update -
We are continuing to investigate the issue.
Aug 18, 13:35 EDT
Investigating -
We are investigating reports that the form-level Salesforce connector and form notifications are not processing upon form submission for a subset of accounts.
We are actively investigating and will provide updates as more information becomes available.
Aug 18, 12:03 EDT
Resolved -
This incident has been resolved. We identified and corrected the underlying issue, and Salesforce Marketing Cloud (SFMC) Prefill and Submit connectors are now loading and operating as expected. Affected forms are accessible again.
Please note that a subset of responses submitted between 9:20 AM and 1:20 PM ET on August 19, 2026 may not have been sent to Salesforce Marketing Cloud and may need to be manually reprocessed. We recommend reviewing responses submitted during this window and reprocessing any that did not sync as expected.
Thank you for your patience.
Aug 19, 13:41 EDT
Monitoring -
We've identified the cause of the issue affecting Salesforce Marketing Cloud (SFMC) Prefill and Submit connectors and have applied a fix. Connector configurations should now be loading normally, and affected forms should be accessible again. We're monitoring closely to confirm full recovery.
Aug 19, 13:26 EDT
Investigating -
We're investigating reports that Salesforce Marketing Cloud (SFMC) Prefill and Submit connector configurations are not loading. Forms that use the SFMC Prefill connector may currently be inaccessible. Our team is actively looking into the cause, and we'll share an update shortly.
Aug 19, 13:12 EDT
Resolved -
Delayed Salesforce Connector and Email Notification Processing on Form Submission has been resolved.
Both the Salesforce Connector and email notifications are now running as expected.
We apologize for any inconvenience caused and appreciate your patience.
If you continue to experience issues, please contact support.
Aug 13, 22:08 EDT
Monitoring -
We identified a period of increased submission volume that resulted in delayed connector and email notification processing. The increased activity has subsided, and processing queues have now caught up.
We have not identified any broader service issues and will continue to monitor the situation.
Aug 13, 18:09 EDT
Investigating -
We are currently investigating reports that the form-level Salesforce connector and form notifications are experiencing delayed processing upon form submission for some accounts.
Our team is actively investigating the issue and will share additional updates as our investigation progresses.
Update: Further investigation shows this is a delay in processing rather than a failure to process.
Aug 13, 16:54 EDT
Resolved -
Between approximately 2:45pm - 3pm ET a small segment of our Compliance Cloud accounts may have experienced temporary access loss to their forms and/or accounts. This was quickly identified and resolved by our team.
There may also be a slight delay in purge jobs associated with this outage.
Aug 7, 14:30 EDT