Investigating - At approximately 9:50 AM ET, we began receiving reports of slowness affecting the application and forms for Team Plan accounts. Our team is actively investigating the issue. We will update this page as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Apr 22, 2025 - 16:54 EDT
Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
Resolved -
Starting on April 16 at 12:30 pm ET, we identified an issue that may have affected some workflow submissions following a recent product release.
Workflow responses that were saved prior to the release, or started during a brief window afterward may have failed to complete.
In both cases, workflow execution could become stuck at the email step.
The release has since been rolled back to prevent further impact. We recommend replaying any affected submissions to unblock them. https://help.formassembly.com/help/replay
If you need assistance, please don’t hesitate to reach out to our support team.
Apr 16, 12:30 EDT
Resolved -
Our Live Agent Chat has temporarily been taken offline as we update the platform in hopes of improved performance. Please bear with us during this upgrade. As always, you can reach out to support team at support@formassembly.com for help with any issues.