Identified - We have identified the cause of the issue impacting form submission redirects.
Our engineering team is actively working on a fix, which will be implemented as soon as possible. We will continue to provide updates here as progress is made.
Feb 02, 2026 - 15:58 EST
Investigating - We are currently investigating an issue where some form submissions are not redirecting respondents as expected after submission.
Under normal circumstances, respondents are redirected back to the form if there is a validation or connector error, allowing them to correct their information and resubmit. If no errors occur, respondents are redirected to the configured thank-you page or redirect URL.
Some submissions may remain on the response processing page and display a default confirmation message instead of submissions displaying potential errors.
Our team is actively investigating the root cause of this issue. We will continue to post updates here as more information becomes available.
Feb 02, 2026 - 15:27 EST
Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
FormAssembly.com
Operational
API
Operational
FormAssembly Professional/Premier
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Essentials
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Team
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Basic
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Enterprise
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Compliance
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Government
Operational
90 days ago
100.0
% uptime
Today
Salesforce
Operational
90 days ago
100.0
% uptime
Today
Salesforce Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Prefill Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Marketing Cloud Connector
Operational
90 days ago
100.0
% uptime
Today
Autosuggest service
Operational
Emails
Operational
Background services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Feb 3, 2026
No incidents reported today.
Feb 2, 2026
Unresolved incident: Some Form Submissions Not Redirecting Properly.
Resolved -
We experienced processing delays with Salesforce connectors in the London region due to increased system load. Our team has upgraded system capacity and the issue is now resolved. All connectors are operating normally.
Jan 29, 09:51 EST
Resolved -
This incident has been resolved. Please reach out to support@formassembly.com if you run into any further issues.
Jan 23, 14:11 EST
Identified -
We confirmed a secondary issue related to yeseterday's SAML concern where SAML authenticated forms are not preserving URL query parameters after authentication. The team has identified the root cause and is working to resolve the issue. Additional details will be provided here as they become available.
Jan 22, 10:00 EST
Resolved -
The issue impacting SAML authentication has been fully resolved. Respondents can now access SAML-authenticated forms as expected, and SAML-based login is functioning normally.
Our team has confirmed service restoration and is continuing to monitor the system to ensure stability. Thank you for your patience while we worked to resolve this issue.
Jan 21, 18:02 EST
Identified -
The issue impacting SAML authentication has been identified, and a fix is currently being implemented. Some respondents may still be unable to access SAML-authenticated forms, and SAML-based login may continue to be affected during this time.
Our engineering team is actively deploying the fix and monitoring the situation closely. We will provide another update once the fix has been fully applied and we’ve confirmed service restoration.
Jan 21, 16:52 EST
Investigating -
We are currently investigating an issue that is impacting SAML authentication. At this time, some respondents are unable to access SAML-authenticated forms. This issue may also affect SAML-based login.
Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available.
Jan 21, 15:40 EST
Resolved -
What's Happening: We've deployed an update to improve Fai, our AI agent. During this enhancement, some users may experience a brief disconnect message.
Quick Reconnection Steps: To reconnect to Fai, please try one of the following: - Refresh your browser page - Clear your browser cookies - Log out and log back in
Still Having Trouble? If you continue to experience issues after trying these steps, please contact our support team and let us know which troubleshooting options you've already attempted so we can help you get back up and running.
Jan 21, 13:30 EST