Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 20, 2026 - 15:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 2026 - 13:35 EDT
Scheduled - Status: Scheduled starting today, through the week Affected Feature: Salesforce Connected App / OAuth Authentication
What's Changing
To meet updated Salesforce security requirements, FormAssembly will be enabling the following settings on our Salesforce connected app:
Phase 1
Refresh Token Rotation (RTR) — A new refresh token will be issued with each access token refresh.
Proof Key for Code Exchange (PKCE) — An additional layer of protection for supported OAuth authorization flows.
Refresh Token IP Allowlist Enforcement — Token refresh requests will be restricted to allowlisted IP addresses.
Phase 2 (following Phase 1)
Idle Refresh Token Expiration — Salesforce refresh tokens that have been inactive for 30 or more days will expire and require reauthorization.
What to Expect
We've completed thorough testing of these changes to help ensure a seamless experience for our customers. For most users, no action will be required.
In some cases, you may be prompted to reauthorize your Salesforce connection in FormAssembly after the changes go live. This is a one-time action and takes just a few moments to complete.
To get ahead of this, we recommend checking your External Authorizations page (accessible via your account menu) to review the status of your Salesforce connectors. If any show as unauthorized or disconnected, you can reauthorize them directly from that page. Step-by-step instructions are also available in our Resource Center https://help.formassembly.com/help/connect-to-salesforce#salesforce-authentication.
If you notice any unexpected behavior with your Salesforce connection that you believe may be related to these changes, please don't hesitate to reach out to our Support team. We're happy to help.
Jul 20, 202613:35 - Jul 24, 202613:35 EDT
Investigating - We have reopened our investigation into reports of connectivity issues from UK customers using BT and EE networks.
Although BT previously confirmed that the underlying network issue had been resolved, we continue to receive reports from some customers who are still unable to access FormAssembly. We are working with BT to determine the cause of the continued reports.
In the meantime, customers may be able to restore access by connecting through an alternative network, such as mobile data or a different ISP.
Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
FormAssembly.com
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Operational
FormAssembly Professional/Premier
Under Maintenance
90 days ago
100.0
% uptime
Today
FormAssembly Essentials
Under Maintenance
90 days ago
100.0
% uptime
Today
FormAssembly Team
Under Maintenance
90 days ago
100.0
% uptime
Today
FormAssembly Basic
Under Maintenance
90 days ago
100.0
% uptime
Today
FormAssembly Enterprise
Under Maintenance
90 days ago
100.0
% uptime
Today
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90 days ago
100.0
% uptime
Today
FormAssembly Government
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90 days ago
100.0
% uptime
Today
Salesforce
Operational
90 days ago
100.0
% uptime
Today
Salesforce Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Prefill Connector
Operational
90 days ago
100.0
% uptime
Today
Salesforce Marketing Cloud Connector
Operational
90 days ago
100.0
% uptime
Today
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Operational
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Background services
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Support Live Chat
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
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Past Incidents
Jul 23, 2026
No incidents reported today.
Jul 22, 2026
No incidents reported.
Jul 21, 2026
No incidents reported.
Jul 20, 2026
Unresolved incident: Upcoming Security Enhancements to Salesforce Integration.