Interruption of FormAssembly Services

Incident Report for FormAssembly

Resolved

All FormAssembly services are working normally.
Posted Sep 29, 2021 - 21:31 EDT

Monitoring

FormAssembly services have been restored. We will continue to monitor the fix and results put in place by New Relic.
Posted Sep 29, 2021 - 20:41 EDT

Update

FormAssembly will continue to monitor the fix and results put in place by New Relic.
Posted Sep 29, 2021 - 20:21 EDT

Identified

The interruption in FormAssembly services is due to an issue with New Relic, an external service used by FormAssembly to monitor system performance. The issue has been identified and fixed by New Relic. FormAssembly services for all plans are in the process of being restored.

Please review the Status Page for New Relic for more details.

https://status.newrelic.com/
Posted Sep 29, 2021 - 20:19 EDT

Investigating

We are investigating reports of an interruption in FormAssembly services. We will continue to update customers as we learn more about the issue and root cause. Thank you for your patience.
Posted Sep 29, 2021 - 19:33 EDT
This incident affected: FormAssembly Professional/Premier and FormAssembly Enterprise.