Notifications delayed on a small segment of Enterprise Accounts

Incident Report for FormAssembly

Resolved

This incident has been resolved. These emails will continue to be retried over the course of the next few days.

Posted Apr 10, 2024 - 10:29 EDT

Identified

At approximately 10:10pm EST on 4/5/24, our team identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for a small segment of customers. These respondent emails are currently being delayed by recipient email providers. They will continue to be retried over the course of the next few days.

We will update as more information becomes available.

Posted Apr 09, 2024 - 16:08 EDT

This incident affected: FormAssembly Enterprise.