Report of Failed or Duplicate Responses on Basic/Professional/Premier plans

Incident Report for FormAssembly

Resolved

This incident has been resolved and all forms and responses should be operating as expected.

Again, please note that any connectors that did not process during this time will need to be reprocessed. https://help.formassembly.com/help/responses#reprocess-a-response

Posted Jan 25, 2024 - 19:20 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Please note: Connectors that did not process during this time will need to be reprocessed. https://help.formassembly.com/help/responses#reprocess-a-response

Posted Jan 25, 2024 - 18:38 EST

Investigating

We are currently investigating reports of Something Went Wrong Errors as well as duplication of responses on Basic/Professional/Premier Plans. We will continue to update this page with more details as they are available.

Posted Jan 25, 2024 - 17:39 EST

This incident affected: FormAssembly Professional/Premier and FormAssembly Basic.