Workflow Submission Issues on Teams, Enterprise & Fed Accounts

Incident Report for FormAssembly

Resolved

Starting on April 16 at 12:30 pm ET, we identified an issue that may have affected some workflow submissions following a recent product release.

Workflow responses that were saved prior to the release, or started during a brief window afterward may have failed to complete.

In both cases, workflow execution could become stuck at the email step.

The release has since been rolled back to prevent further impact. We recommend replaying any affected submissions to unblock them. https://help.formassembly.com/help/replay

If you need assistance, please don’t hesitate to reach out to our support team.

Posted Apr 16, 2025 - 12:30 EDT