Some Connectors and Notifications not getting triggered

Incident Report for FormAssembly

Resolved

At approximately 2:30PM EDT on 9/6/23, our team became aware of an issue in which some customers noticed that their Connectors and Notifications stopped working, and therefore nothing was being logged on the responses submitted to their forms.

We have identified the issue and implemented a fix. However, some responses submitted during this time may need to be reprocessed — Please see the following article that will help walk you through step-by-step: https://help.formassembly.com/help/responses#reprocess-a-response

Posted Sep 06, 2023 - 14:30 EDT