Salesforce File Uploads Failing on London based Essentials, Team and Enterprise accounts

Incident Report for FormAssembly

Resolved

A fix has been implemented, and file uploads should now be sending to Salesforce as expected. This incident was resolved at 9:20 PM EST.

Posted Mar 03, 2025 - 10:36 EST

Identified

Starting on February 27th at approximately 10 pm EST, London-based Essentials, Team and Enterprise accounts began experiencing issues sending file uploads to Salesforce. A possible workaround would be to reprocess the response. Our team is actively investigating and will post updates as soon as they become available.

Posted Mar 03, 2025 - 09:09 EST

This incident affected: Salesforce (Salesforce Connector) and FormAssembly Essentials, FormAssembly Team, FormAssembly Basic, FormAssembly Enterprise, FormAssembly Compliance.