Unable to Drag and Drop Form Fields in the Form Builder

Incident Report for FormAssembly

Resolved

As of 12:51 PM ET, a fix has been implemented for the issue affecting the ability to move fields within the form builder.

Thank you for your patience while we worked to resolve the issue.

Posted Sep 18, 2025 - 13:06 EDT

Identified

We are continuing to work toward a fix for this issue. We will continue to share updates here as more details become available.

Posted Sep 17, 2025 - 17:13 EDT

Investigating

We are currently investigating an issue where users are unable to drag and drop fields within the form builder. Our team is actively working to identify the root cause and implement a solution.

In the meantime, you can use the form outline as a workaround to reorder your form fields.
https://help.formassembly.com/help/introducing-the-form-builder#form-outline

We will post an update on this page as soon as more information is available.

Posted Sep 17, 2025 - 14:09 EDT

This incident affected: FormAssembly Professional/Premier, FormAssembly Essentials, FormAssembly Team, FormAssembly Basic, FormAssembly Enterprise, FormAssembly Compliance, and FormAssembly Government.