After Submit Salesforce Connector Processing Interruption

Incident Report for FormAssembly

Resolved

From approximately 3:00 p.m. ET, 10/12/20 to 10:00 a.m. ET, 10/13/20 customers with Salesforce Connectors in the After Submit section of the Connector Timeline may have experienced a lack of connector execution. This was caused by a configuration issue in a feature deployment that took place earlier in the day on Monday. Our team has rolled back the configuration and is reviewing our deployment processes to prevent feature interaction issues in the future.

Response data collection and storage was not affected. Responses collected during the affected period may be reprocessed through Salesforce connectors using the steps outlined in our Resource Center. If you have additional questions regarding this issue you may contact our support team at support@formassembly.com.

Posted Oct 13, 2020 - 13:00 EDT