Update: We previously marked this incident as resolved, but we have since identified additional accounts that may be affected. Our team is actively investigating and working to restore access. We apologize for the confusion and will continue to provide updates here as we learn more.
As a reminder, responses received during the downtime may need to be reprocessed for the connector run to complete. Please check your response log to confirm.
Posted May 20, 2026 - 14:30 EDT
Resolved
This incident has been resolved. Please note that responses received during the downtime may need to be reprocessed for the connector run to complete. Please check your response log to confirm.
Posted May 20, 2026 - 15:30 EDT
Update
We are continuing to investigate this issue.
Posted May 20, 2026 - 11:43 EDT
Investigating
Our team is currently investigating reports of loss of access to a small subset of Team and Enterprise accounts. We will update here with more information shortly.
Posted May 20, 2026 - 11:41 EDT
This incident affected: FormAssembly Essentials, FormAssembly Team, FormAssembly Enterprise, and FormAssembly Government.