We’ve mitigated the processing delays affecting Salesforce connector submissions and form notifications. Processing has returned to normal, and affected submissions and notifications should now be going through as expected.
Clarification: This was a processing delay, not a failure. Affected submissions and notifications were queued and should complete automatically without needing to be reprocessed.
Potential duplicate records: If you manually reprocessed a submission while it was delayed, you may see a duplicate record in Salesforce—one from the original submission and one from the reprocessing attempt. We recommend reviewing recently reprocessed submissions for duplicates.
Posted Aug 18, 2026 - 14:49 EDT
Update
We are continuing to investigate the issue.
Posted Aug 18, 2026 - 13:35 EDT
Investigating
We are investigating reports that the form-level Salesforce connector and form notifications are not processing upon form submission for a subset of accounts.
We are actively investigating and will provide updates as more information becomes available.
Posted Aug 18, 2026 - 12:03 EDT
This incident affects: Salesforce (Salesforce Connector) and Emails.