Notifications not getting triggered on Basic/Professional/Premier accounts

Incident Report for FormAssembly

Resolved

This incident has been resolved.

Posted Mar 05, 2024 - 14:12 EST

Identified

Our team has identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for Basic/Professional/Premier accounts. Some common 'freemium' email service providers are blocking these emails from being received.

We will update as more information becomes available.

Posted Mar 05, 2024 - 09:09 EST

This incident affected: FormAssembly Professional/Premier and FormAssembly Basic.