Submission and Connector Errors for a Subset of Accounts

Incident Report for FormAssembly

Resolved

This incident has been resolved.

Posted Sep 30, 2026 - 14:18 EDT

Monitoring

Between approximately 10:30 AM and 12:40 PM ET, a small number of customers experienced errors during our scheduled release. Affected actions included submitting a form, editing or finalizing a response, resending a response, and running workflow connectors and form-level connectors.

The issue was resolved once the release was fully deployed, and we have confirmed that no new errors have occurred.

If a workflow connector step failed during this window, you can replay the step from the workflow response.
https://help.formassembly.com/help/replay#replaying-a-connector-step

If a form-level connector failed, you can reprocess the response to send it through your connectors again.
https://help.formassembly.com/help/responses#reprocess-a-response

If a payment connector failed, please reopen the response so the respondent can re-enter their payment information. and submit the form again.
https://help.formassembly.com/help/responses#reopen-response

We apologize for the disruption this caused.

Posted Sep 30, 2026 - 13:49 EDT

This incident affected: Salesforce (Salesforce Connector, Salesforce Prefill Connector, Salesforce Marketing Cloud Connector).