Salesforce Connector Interruption

Incident Report for FormAssembly

Resolved

The issues first noted on 2/1/21 at 2:00 a.m. ET and completely resolved on 2/1/21 at 8:15 a.m. ET. The issue is under review for root cause and remediation.

Posted Feb 01, 2021 - 08:23 EST

Monitoring

A fix has been implemented, and we are monitoring the results.

Posted Feb 01, 2021 - 08:16 EST

Update

FormAssembly has identified the issue and is working on remediation.

Posted Feb 01, 2021 - 07:50 EST

Investigating

A small subset of customers on all FormAssembly plans are reporting form loading and submitting issues, where form respondents are being prompted with a "Something went wrong error.” FormAssembly is looking into the issue.

Posted Feb 01, 2021 - 07:49 EST

This incident affected: FormAssembly Professional/Premier, FormAssembly Enterprise, and FormAssembly Compliance.