Intermittent Salesforce Connector Issues on Professional and Premier Accounts
Incident Report for FormAssembly
This incident has been resolved.
Posted Oct 01, 2021 - 22:34 EDT
A fix has been implemented and we are monitoring the results.
Posted Oct 01, 2021 - 19:04 EDT
The issue has been identified and a fix is being implemented.
Posted Oct 01, 2021 - 18:39 EDT
Our team is currently investigating intermittent Salesforce Connector errors being reported on Premier and Professional accounts. The error occurs on the Salesforce After Submit connector resulting in the Connection - Error connecting to Salesforce error

Currently, available workarounds include:
* Moving the Salesforce connector to form submitted
* Switching the authentication method to OAuth.

We are currently exploring a potential resolution and will continue to post updates as they become available.
Posted Oct 01, 2021 - 18:01 EDT
This incident affected: FormAssembly Professional/Premier.