{"page_status":{"page":{"name":"FormAssembly","subdomain":"formassembly","domain":"status.formassembly.com","created_at":"2017-04-28T09:38:14.948-04:00","updated_at":"2026-10-10T13:39:26.124-04:00","url":"http://formassembly.com","hidden_from_search":false,"css_body_background_color":"FFFFFF","css_font_color":"191919","css_light_font_color":"8D9AA0","css_greens":"1E8458","css_yellows":"EDA932","css_oranges":"514332","css_reds":"CE3936","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":"notifications@formassembly.com","allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":"FormAssembly","branding":"premium","support_url":"https://help.formassembly.com/help/formassembly-support#how-to-contact-us","allow_webhook_subscribers":false,"css_border_color":"EBEFF2","css_graph_color":"0073E6","css_link_color":"0073E6","page_description":"Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. 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The exception is connections that customers had already reconnected themselves.\n\nWhat this means for you:\n- No action is needed to restore your Salesforce authorization. Connectors and dynamic picklists that depend on it should be working again.\n- Form responses submitted while your connector was failing were saved in FormAssembly and were not lost. If you haven't already, reprocess them from the connector log.\n- If you reauthorized on your own after October 3 and your connectors are working, no further action is needed.\n\n\nCurrent status\n- We are monitoring all affected accounts to confirm the reauthorizations worked. If we detect an authorization that is still failing, we will contact you directly.\n- We are still establishing the root cause. We will share more once our analysis is complete.\n\n\nIf you still see \"Error connecting to Salesforce\" or \"Authorization is no longer valid,\" please contact FormAssembly Support. If you reauthorize manually, do it once per Salesforce user from Preferences \u0026gt; External Authorizations, not form by form. Salesforce allows five active authorizations per user per app, and reconnecting form by form can exhaust that limit.","impact":"minor","timestamp":"Oct \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:27\u003c/var\u003e - \u003cvar data-var='time'\u003e13:26\u003c/var\u003e EDT"}]},{"name":"September","year":2026,"starts_on":2,"days":30,"incidents":[{"code":"8zkm18yzr8m4","name":"Submission and Connector Errors for a Subset of Accounts","message":"This incident has been resolved.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e13:49\u003c/var\u003e - \u003cvar data-var='time'\u003e14:18\u003c/var\u003e EDT"},{"code":"3kz93y59c85h","name":"Salesforce Connector Authentication Errors (Resolved)","message":"Timeline:\n\nSeptember 23, 2026, ~16:00 UTC — A change to our Salesforce connector introduced an issue causing some form submissions to intermittently fail to connect to Salesforce, showing a generic connection error. The number of affected accounts grew over the following two weeks.\n\nOctober 7, 2026 — The underlying change was identified and reverted as part of a scheduled release, deployed in stages across all production regions with no issues observed. Salesforce connector submissions are now completing normally.\n\nResolution: The faulty change has been fully rolled back.\n\nCustomer guidance:\nIf you saw “Connection - Error connecting to Salesforce” on a form:\n\nGo to Preferences \u0026gt; External Authorizations and check the status of your Salesforce authorization.\nIf the authorization shows as Valid, you do not need to reauthorize. Reprocess the affected responses instead.\nIf the authorization shows as invalid or expired, reauthorize it once from the External Authorizations page. Don’t reauthorize from inside individual connectors. Salesforce limits the number of active authorizations per user.\n\n\nResponses submitted while the connector was failing were saved in FormAssembly and were not lost.\n\nTo resend individual responses, see Resend a response through a connector.\nIf you’re on a plan with bulk reprocessing, you can resend many responses at once. See Reprocessing responses in bulk.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EDT"},{"code":"mmd81rfq65zq","name":"Salesforce Connector Authorization Issues Following Recent Salesforce Outage","message":"This incident has been resolved.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e18:43\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e EDT"},{"code":"0ksdl7t3kjvv","name":"Salesforce Service Disruption","message":"Salesforce has declared this incident resolved. Salesforce Prefill Connector and Submit Connector functionality has returned to normal, and FormAssembly continues to operate normally.\n\nIf you have responses or workflow steps that failed during the disruption, you'll need to reprocess or replay them for that data to reach Salesforce:\nReprocess form responses: https://help.formassembly.com/help/responses#reprocess-a-response\nReplay workflow connector steps: https://help.formassembly.com/help/replay#replaying-a-connector-step\n\nPlease review affected responses before reprocessing in bulk — see our earlier updates for details on potential incomplete data and duplicate records.\n\nSalesforce's incident page: https://status.salesforce.com/incidents/20004433\n\nUpdate: If you're still experiencing Salesforce Connector, Prefill Connector, or dynamic picklist errors following this disruption, we've identified a related issue with Salesforce authorizations. Please see our new incident for details and next steps: https://status.formassembly.com/incidents/mmd81rfq65zq","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:45\u003c/var\u003e - \u003cvar data-var='time'\u003e15:55\u003c/var\u003e EDT"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"9nqfts8z50r0","name":"Form-level Salesforce Connector and Email Notifications Delayed Processing on Submission","message":"The delayed processing affecting email notifications and Salesforce connectors has been resolved.\n\nAffected submissions were processed successfully after a delay. We’ve confirmed that both notifications and connectors are now processing normally.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:31\u003c/var\u003e EDT"},{"code":"l3kxbfcdp7vl","name":"Platform Slowness and Possible Gateway Errors","message":"This incident has been resolved.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:01\u003c/var\u003e - \u003cvar data-var='time'\u003e18:55\u003c/var\u003e EDT"},{"code":"9l3mhhgk5xqj","name":"Gov Cloud accounts: File Uploads breaking responses","message":"Resolved — This issue is resolved. Between August 18 at 1:03 PM ET and August 20 at 11:49 AM ET, files attached to Government Cloud form submissions were not saved due to a storage configuration issue introduced during a hosting architecture change. Form submissions completed and responses were saved; only the uploaded files were affected.\n\nFiles uploaded during this window were not stored and cannot be recovered. They will need to be submitted again. All other response data is intact.\n\nUploads have been working normally since August 20 at 11:49 AM ET, and we have verified successful uploads across multiple accounts. Customers with questions about specific responses should contact FormAssembly Support.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:19\u003c/var\u003e - \u003cvar data-var='time'\u003e17:24\u003c/var\u003e EDT"},{"code":"j2tymbnbtjfm","name":"Form-Level Salesforce Connector and Email Notifications Not Processing Upon Submission","message":"This incident has been resolved. Please reach out to support if you continue to run into any trouble.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:03\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:51\u003c/var\u003e EDT"},{"code":"73x4ndc55xpq","name":"Salesforce Marketing Cloud Connectors Unavailable","message":"This incident has been resolved. We identified and corrected the underlying issue, and Salesforce Marketing Cloud (SFMC) Prefill and Submit connectors are now loading and operating as expected. Affected forms are accessible again.\n\nPlease note that a subset of responses submitted between 9:20 AM and 1:20 PM ET on August 19, 2026 may not have been sent to Salesforce Marketing Cloud and may need to be manually reprocessed. We recommend reviewing responses submitted during this window and reprocessing any that did not sync as expected.\n\nThank you for your patience.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e13:12\u003c/var\u003e - \u003cvar data-var='time'\u003e13:41\u003c/var\u003e EDT"},{"code":"cf49x1rx1gr1","name":"Form-level Salesforce Connector and Email Notifications Delayed Processing on Submission","message":"Delayed Salesforce Connector and Email Notification Processing on Form Submission has been resolved.\n\nBoth the Salesforce Connector and email notifications are now running as expected.\n\nWe apologize for any inconvenience caused and appreciate your patience.\n\nIf you continue to experience issues, please contact support.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e16:54\u003c/var\u003e - \u003cvar data-var='time'\u003e22:08\u003c/var\u003e EDT"},{"code":"7911ky6lsh2b","name":"Compliance Cloud accounts/forms temporarily unavailable","message":"Between approximately 2:45pm - 3pm ET a small segment of our Compliance Cloud accounts may have experienced temporary access loss to their forms and/or accounts. This was quickly identified and resolved by our team. \n\nThere may also be a slight delay in purge jobs associated with this outage.","impact":"none","timestamp":"Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e14:30\u003c/var\u003e - \u003cvar data-var='time'\u003e14:30\u003c/var\u003e EDT"},{"code":"zjbtps8qvjcv","name":"Connectivity Issues for UK BT/EE Customers (Follow-up)","message":"The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.","impact":"none","timestamp":"Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:47\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e12:32\u003c/var\u003e EDT"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00-04:00","end_time":"2026-10-31T23:59:59-04:00"}