Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
Resolved -
This incident has been resolved.
Apr 15, 14:57 EDT
Update -
We are continuing to monitor until completely resolved.
Apr 15, 14:43 EDT
Monitoring -
A fix has been implemented and we are continuing to monitor the accounts as they come back online.
The Support form should now be accessible as needed.
Apr 15, 12:51 EDT
Investigating -
Our team is currently investigating reports of inaccessible accounts and forms on a small subset of US based Team, Essential, Enterprise & Compliance accounts.
This also affects our Support form for reporting new cases. If you are unable to reach the support form, please email us directly at help@formassembly.com
Apr 15, 12:30 EDT
Resolved -
This incident has been resolved. These emails will continue to be retried over the course of the next few days.
Apr 10, 10:29 EDT
Identified -
At approximately 10:10pm EST on 4/5/24, our team identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for a small segment of customers. These respondent emails are currently being delayed by recipient email providers. They will continue to be retried over the course of the next few days.
We will update as more information becomes available.
Apr 9, 16:08 EDT