FormAssembly
Stripe Connector Payment Error on Forms with Save & Resume
Update - We are continuing to monitor this incident and will update once we have further information.
Sep 01, 2025 - 17:43 EDT
Identified - We’re aware of an issue affecting forms with Stripe connectors and Save and Resume enabled that may result in failed payments.

Upon form submission, respondents may see the error: “An error occurred while processing your payment. Please try again later.”

Stripe Connector logs show: “The Stripe connector failed for an unknown reason. Please contact support.”

The issue occurs when a response is saved, resumed, and then submitted.

Temporary Workaround: To prevent this error for new respondents, we recommend disabling the Save and Resume feature on affected forms.

Our team is actively working on a fix and will provide updates here as soon as the issue is resolved.
Aug 29, 2025 - 12:30 EDT

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Sep 4, 2025

No incidents reported today.

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No incidents reported.

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Sep 1, 2025

Unresolved incident: Stripe Connector Payment Error on Forms with Save & Resume.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
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No incidents reported.

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