Professional and Premier plan customers using FormAssembly for AppExchange unable to review forms and response data

Incident Report for FormAssembly

Resolved

This incident has been resolved.

Posted Mar 23, 2020 - 11:28 EDT

Monitoring

A fix has been implemented as of 3:17 p.m. ET and we are monitoring the situation.

Posted Mar 20, 2020 - 15:35 EDT

Identified

We have identified the issue and are currently preparing a solution. Published forms are not affected.

Posted Mar 20, 2020 - 14:37 EDT

Investigating

We are currently investigating reports of some customers that are unable to access FormAssembly using the AppExchange app for Salesforce. Professional and Premier customers can still login by going to FormAssembly.com and using the Login link at the top of the page.

Posted Mar 20, 2020 - 12:57 EDT

This incident affected: FormAssembly Professional/Premier.