tag:status.formassembly.com,2005:/historyFormAssembly Status - Incident History2024-03-27T22:50:31-04:00FormAssemblytag:status.formassembly.com,2005:Incident/203287642024-03-22T10:25:22-04:002024-03-22T10:34:18-04:00Inaccessible account and Forms on Team, Essential & legacy Enterprise accounts<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Resolved</strong> - A fix has been implemented and accounts should be operating as expected. If you continue to run into any issues, please reach out to support with more details.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:11</var> EDT</small><br><strong>Investigating</strong> - Our team is currently investigating reports of inaccessible account with errors on Team, Essential & legacy Enterprise accounts.</p>tag:status.formassembly.com,2005:Incident/202441672024-03-14T18:25:30-04:002024-03-14T18:25:30-04:00Workflow Connectors Not Firing<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>18:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved and Workflow connectors are again functioning as expected. <br /><br />If you continue to run into any concerns, or need additional information, please reach out to our support team.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:22</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:56</var> EDT</small><br><strong>Update</strong> - We appreciate your patience as we continue to monitor this incident.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue in which workflow connectors are not firing. Updates will be posted as more information becomes available.</p>tag:status.formassembly.com,2005:Incident/202367452024-03-13T16:25:31-04:002024-03-13T16:25:31-04:00Delay in post submit connectors and notifications<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved and both notifications and connectors should be processing as expected. Please reach out to support if you continue to run into any further issues.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:08</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports regarding delays on post submit connectors and notifications for Essential, Team, Enterprise and Compliance</p>tag:status.formassembly.com,2005:Incident/201667652024-03-05T14:12:53-05:002024-03-06T15:31:47-05:00Notifications not getting triggered on Basic/Professional/Premier accounts<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:12</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:09</var> EST</small><br><strong>Identified</strong> - Our team has identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for Basic/Professional/Premier accounts. Some common 'freemium' email service providers are blocking these emails from being received. <br /><br />We will update as more information becomes available.</p>tag:status.formassembly.com,2005:Incident/200994932024-02-28T17:05:00-05:002024-02-28T17:05:02-05:00Report of Forms Down on Basic/Professional/Premier plans<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:05</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:13</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>12:51</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue in which forms are down for customers on Basic/Professional/Premier plans. We will continue to update this page with more details as they are available.</p>tag:status.formassembly.com,2005:Incident/200901412024-02-27T13:25:47-05:002024-02-27T13:25:48-05:00Server errors on a small segment of Team & Essentials Accounts<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:25</var> EST</small><br><strong>Resolved</strong> - On February 26, 2024 at approximately 5:00pm EST, our team identified a server error upon submission of form or Workflow on a small segment of Team & Essentials Accounts. This issue has since been resolved.</p>tag:status.formassembly.com,2005:Incident/199788532024-02-14T11:55:43-05:002024-02-14T11:55:57-05:00Notifications Not Getting Triggered on a small segment of Enterprise Accounts<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:55</var> EST</small><br><strong>Resolved</strong> - Requests for removal from all affected lists have been completed and are rolling out. We will continue to monitor over the coming days.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:44</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>17:02</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>16:51</var> EST</small><br><strong>Identified</strong> - At approximately 1:27pm EST on 2/12/24, our team identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for a small segment of customers. Some common 'freemium' email service providers are blocking these emails from being received. <br /><br />We will update as more information becomes available.</p>tag:status.formassembly.com,2005:Incident/199672302024-02-12T13:42:29-05:002024-02-12T13:42:31-05:00Reports of form errors on a small segment of Team & Essential Accounts<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>13:42</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:19</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are continuing to monitor results.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:56</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports from a small segment of customers that are experiencing form errors. We will continue to update as new information is available.</p>tag:status.formassembly.com,2005:Incident/198863952024-02-01T12:05:04-05:002024-02-01T12:09:35-05:00Customer reports of 'No Overwrite..' errors on form submission<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:05</var> EST</small><br><strong>Resolved</strong> - At approximately 10 AM ET Customers and respondent received an increase in "No Overwrite fields cannot be changed. This form was not published correctly and is currently unusable"<br /><br />This issue was resolved at approximately 12:05 ET.</p>tag:status.formassembly.com,2005:Incident/198333662024-01-25T19:20:29-05:002024-01-25T19:37:10-05:00Report of Failed or Duplicate Responses on Basic/Professional/Premier plans<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>19:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved and all forms and responses should be operating as expected. <br /><br />Again, please note that any connectors that did not process during this time will need to be reprocessed. https://help.formassembly.com/help/responses#reprocess-a-response</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:38</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.<br /><br />Please note: Connectors that did not process during this time will need to be reprocessed. https://help.formassembly.com/help/responses#reprocess-a-response</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>17:39</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports of Something Went Wrong Errors as well as duplication of responses on Basic/Professional/Premier Plans. We will continue to update this page with more details as they are available.</p>tag:status.formassembly.com,2005:Incident/198406362024-01-22T20:00:00-05:002024-02-14T10:02:52-05:00Essential and Team Accounts - Part of Platform and some Forms unaccessible<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>20:00</var> EST</small><br><strong>Resolved</strong> - Beginning January 22 at approximately 10pm - January 23rd at 12pm ET, a small segment of Essential and Team accounts experienced temporary inaccessibility of some of their forms and or areas in their account.</p>tag:status.formassembly.com,2005:Incident/193571202023-12-07T19:20:19-05:002023-12-07T19:20:19-05:00Locked Google Sheets Connector<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. Please note that accounts may need to log out and back in to see the fix implemented.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>06:15</var> EST</small><br><strong>Update</strong> - Our team has identified a fix and we are looking to implement the solution within the day. Please continue to monitor this page for updates. Thank you for your patience.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:58</var> EST</small><br><strong>Update</strong> - We are continuing to work on remediation efforts for this issue. As a workaround in the meantime, customers may use the following steps to manually restore the Google Sheets Connector: <br /><br />1) Access your instance’s Admin Dashboard.<br />2) User Management > All Users.<br />3) Edit User.<br />4) Permissions > Content Management.<br />5) Click to Enable the Google Sheets 2 Connector >Save User<br /><br />After assigning these permissions for your user(s), you should be able to mass reprocess the responses submitted to each of your affected forms by following the steps in this support article: https://help.formassembly.com/help/responses#reprocessing-responses-in-bulk</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:40</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:01</var> EST</small><br><strong>Investigating</strong> - At approximately 1:39pm on 12/6/23, our team became aware of an issue with some accounts experiencing locked Google Sheets Connectors. For updates, please monitor this page or contact support. Please write "Locked Google Sheets Connector" in the “Short Description” field for the quickest response.</p>tag:status.formassembly.com,2005:Incident/192514462023-11-30T16:30:19-05:002023-12-01T10:00:23-05:00Reports of offline Forms and Accounts on Enterprise Plans<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:30</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:41</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:54</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports of offline Enterprise accounts. We will continue to update here with more details as they become available.</p>tag:status.formassembly.com,2005:Incident/190113182023-11-03T15:23:13-04:002023-11-03T15:23:14-04:00Delayed Email Notifications & After Submit Connectors on Team Accounts<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:23</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:36</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:52</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Investigating</strong> - At approximately 2pm EST on November 2, 2023, our team became aware of an issue pertaining to delayed email notifications & after submit connectors on Team Accounts. For updates, please monitor this page or contact support. Please write "Delayed Email Notifications" in the “Short Description” field for the quickest response.</p>tag:status.formassembly.com,2005:Incident/188543922023-10-17T10:00:00-04:002023-10-19T10:26:24-04:00'Server Error' when submitting forms<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Resolved</strong> - A small group of customers reported getting a 'Server Error' message when submitting forms. This issue has since been resolved.</p>tag:status.formassembly.com,2005:Incident/186017802023-09-25T14:23:35-04:002023-09-25T14:23:35-04:00Reports of inaccessible forms and accounts on Team & Enterprise Accounts<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>14:23</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>11:14</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>10:45</var> EDT</small><br><strong>Investigating</strong> - Our team is currently investigating reports of inaccessible forms and accounts on select Team accounts. We will continue to update here as new information is identified.</p>tag:status.formassembly.com,2005:Incident/185685262023-09-21T13:43:01-04:002023-09-21T13:43:01-04:00After Submit Connector not triggering on small subset of Premier, Professional and Basic accounts<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:43</var> EDT</small><br><strong>Resolved</strong> - Between approximately 11:34 AM ET and 1:23 PM ET, a small subset of Premier, Professional and Basic accounts experienced an issue wherein AfterSubmit Salesforce connectors on forms did not process. <br /><br />The issue has been identified and resolved. <br /><br />Please note that connectors that did not run during this time will need to be reprocessed. Please see https://help.formassembly.com/help/responses#reprocess-a-response for more details on how to reprocess any affected responses.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:22</var> EDT</small><br><strong>Investigating</strong> - Our team is currently investigating reports of AfterSubmit Connectors not triggering on a small subset of Premier, Professional and Basic accounts.</p>tag:status.formassembly.com,2005:Incident/184124712023-09-06T14:30:00-04:002023-09-06T15:44:52-04:00Some Connectors and Notifications not getting triggered<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Resolved</strong> - At approximately 2:30PM EDT on 9/6/23, our team became aware of an issue in which some customers noticed that their Connectors and Notifications stopped working, and therefore nothing was being logged on the responses submitted to their forms.<br /><br />We have identified the issue and implemented a fix. However, some responses submitted during this time may need to be reprocessed — Please see the following article that will help walk you through step-by-step: https://help.formassembly.com/help/responses#reprocess-a-response</p>tag:status.formassembly.com,2005:Incident/180520302023-08-04T15:13:09-04:002023-08-04T15:13:09-04:00Reports of inaccessible Teams and Essentials instances.<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>15:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>13:43</var> EDT</small><br><strong>Update</strong> - Most customers are seeing the success of the implemented fix reach their account at this time. We will continue to monitor the situation until resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>12:50</var> EDT</small><br><strong>Update</strong> - Our team is continuing to move forward with the implementation of the needed fix. Essential and Team customers continue to run into degraded performance. Updates to continue as needed until the issue is resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>12:07</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>11:05</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:41</var> EDT</small><br><strong>Investigating</strong> - Our team is currently investigating reports of down instances on Teams and Essentials instances.</p>tag:status.formassembly.com,2005:Incident/178913702023-07-17T11:00:00-04:002023-07-20T12:20:06-04:00HTTPS Connector Issue on select Professional, Premier and Basic accounts<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Resolved</strong> - On 07/17/2023 (around 11:00 AM EDT) and 07/18/2023 (around 12:30 PM EDT), Professional, Premier and Basic accounts that are using HTTPS Connectors with file upload mapped experienced processing errors. <br /><br />For updates, please monitor this page or contact support. Please write "7/17 HTTPS Connector Issue" in the “Short Description” field for the quickest response.</p>tag:status.formassembly.com,2005:Incident/178823732023-07-14T11:00:00-04:002023-07-17T17:25:18-04:00Forms & Form List Unavailable on Essentials and Team Accounts<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Resolved</strong> - At approximately 11:00 pm EST on July 14th, the team identified an issue with the forms list and forms being unavailable on select Essentials & Team Accounts. The incident was resolved on July 15th at 4:30 AM. The team will continue to monitor the situation.</p>tag:status.formassembly.com,2005:Incident/177708552023-07-04T11:10:00-04:002023-07-05T09:37:09-04:00Forms & Form List unavailable on US Enterprise accounts<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>11:10</var> EDT</small><br><strong>Resolved</strong> - At approximately 11:10 pm EST the team identified an issue with the forms list and select forms being unavailable across a segment of US-based Enterprise accounts. At approximately 1:29 am a fix was implemented. This incident has been resolved.</p>tag:status.formassembly.com,2005:Incident/177032462023-06-27T18:59:38-04:002023-06-27T18:59:38-04:00US Teams and Enterprise accounts inaccessible<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>18:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>Monitoring</strong> - At approximately 5:10pm EST the team identified an issue with a segment of US based Enterprise and Teams accounts there were not accessible via form or account. At approximately 5:21 pm EST a fix was initiated. Our team will continue to monitor the situation.</p>tag:status.formassembly.com,2005:Incident/174900162023-06-06T11:38:10-04:002023-06-06T13:38:45-04:00Reports of Locked Connectors on small segment of Accounts<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>11:38</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. Our team will continue to investigate and monitor updates to the permissions admin to avoid such interruptions moving forward. <br /><br />Please continue to use the provided steps to resolution provided above.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>11:04</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:22</var> EDT</small><br><strong>Identified</strong> - Our team has identified the issue as related to an unexpected change on the Permissions page. While the team is still investigating the cause for that change please know that a quick fix is available. <br /><br /><br />Please reach out to one of your instance's Admin so they can adjust the permissions above for the affected user(s) on your instance.<br />This can be done by following the steps below:<br />1) Access your instance's Admin Dashboard.<br />2) User Management > All Users.<br />3) Edit User.<br />4) Permissions > Content Management.<br />5) Click to Enable the Add-ons available as needed>Save User<br /><br />If you run into any trouble saving the permissions on your user(s) record, please take a moment and be sure each user has a First and Last name saved on their user record (https://help.formassembly.com/help/user-licensing) otherwise the updates may not save as intended.<br /><br />After assigning these permissions for your user(s), you should be able to mass reprocess the responses submitted to each of your affected forms by following the steps in this support article: https://help.formassembly.com/help/responses#reprocessing-responses-in-bulk</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:01</var> EDT</small><br><strong>Investigating</strong> - Our team is currently investigating reports of Locked Connectors on some Team accounts in FormAssembly.</p>tag:status.formassembly.com,2005:Incident/174342472023-05-31T17:21:59-04:002023-05-31T17:22:00-04:00Compliance, Teams, Essentials, and Enterprise users having trouble accessing forms and logging in<p><small>May <var data-var='date'>31</var>, <var data-var='time'>17:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented for this issue and the team will continue to monitor the results.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>15:43</var> EDT</small><br><strong>Update</strong> - We are continuing to work toward a fix for this issue.<br /><br />Please note that this issue is intermittently affecting the Support Request Form. If your support request does not send as expected, please email us directly at support@formassembly.com</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>14:25</var> EDT</small><br><strong>Identified</strong> - This issue has been identified as related to a time-out issue as reported by our vendor https://status.salesforce.com/incidents/11197. We will continue to monitor the incident for next steps.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:38</var> EDT</small><br><strong>Investigating</strong> - At approximately 1:10 PM EST on May 31, 2023, our team became aware of an issue with some Compliance, Teams, Essentials, and Enterprise users having trouble accessing forms and logging in. For updates, please monitor this page.</p>